Store policy
Returns, Refunds & Replacements
All sales are final. No returns or exchanges. Eligible order-problem claims must be reported within 30 days after the shipping date. Last updated August 8, 2026.
No returns or exchanges
Mike's Bees does not accept returns or exchanges on honey or soap, whether opened, unopened, used, or unused. For food-safety and personal-care hygiene reasons, all product sales are final.
Eligible refunds or replacements
A refund or replacement may be issued when an item is damaged in shipment, an incorrect item was packed by Mike's Bees, or an item packed by Mike's Bees is missing. The problem must be reported within 30 days after the order's shipping date.
Crystallized honey and preference issues
Refunds and replacements are not provided for natural honey crystallization, taste, scent, texture, ordering the wrong item, or changing your mind. Crystallization is a normal feature of real honey; see the Raw Honey Guide for gentle warming instructions.
Direct Mike's Bees purchases only
This policy applies only to products purchased directly from Mike's Bees through mikesbees.co or a direct Mike's Bees phone order. If you bought a Mike's Bees product from a market, retailer, or other seller, contact that seller and follow its refund and replacement policy.
How to request help
Call (512) 962-2091 and have your order number ready. Keep the outside packaging, shipping label, damaged or incorrect products, and clear photos of the package and products as received. Tell us whether you are requesting a refund or replacement. Do not mail any product back unless Mike's Bees gives you written instructions.
Review and processing
After Mike's Bees receives the order details and inspects the information and photos, we will notify you when an approved refund or replacement has been processed. Card refunds may take one to two billing cycles to appear, depending on the card issuer.